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The Netxar Difference

  • Dedicated help desk personnel the 24 hours a day the 7 days a week

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  • Web-portal access to submit, track and revise any open or close ticket request​

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  • SLA’s starting form 2 hours on-site and immediate initial response remotely depending on location and service

Expert and dedicated senior engineers specialized

in each of the advanced

technologies

MAINTENANCE AND SUPPORT

Critical IT environment and infrastructure requires equipment warranty, local technical support and operational assistant. Not providing a pro-active method to maintain and support the communications increase the risk of a higher operational expense, and in some cases, operational nightmare and losses derived from downtime. We offer a turn-key maintenance and support program in order to guarantee up-time, reliability and business continuity. Our proactive and reactive programs include manufacturer warranty, remote monitoring, remote and on-site technical response and recurrent verification and update of key convergence network components.

OUR SERVICES

  • Manufacturer warranty for new or existing equipments

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  • Equipment replacement, installation and incident or problem resolution

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  • Offload the contract administration into a single agreement

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  • Systematic remote or on-site visit to provide pro-active software update and troubleshooting

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  • Day to day remote and/or on-site support within a specific SLA

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