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Why Netxar

  • Nortel Advantage Partner and Avaya Business Partner.

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  • First Partner at the Caribbean certified in Unified Contact Center Enterprise.

 

  • Proven integration of multi-platform contact centers with 100% successfully implemented. 

 

  • Technical Laboratories & Customer References. 

THE IP CONTACT CENTER PROVIDES MULTIPLE POINTS OF INGRESS AND EGRESS ON A CONVERGED NETWORK 

For more information regarding our Partners for this technology please see our Partner section.

IP CONTACT CENTER

An IP-enabled contact center gives agents access to all telephone, e-mail, fax, chat and web customer communications. With the capability of providing support for internal and external business infrastructures, the IP Contact Center provides multiple points of ingress and egress on a converged network. Netxar enables organizations IP Contact Centers to go beyond telephone calls and create an integrated platform that provides live interaction response, accurate information access and improve the overall business process.

KEY BENEFITS

Increase Satisfaction

Increase caller satisfaction through improved agent performance, and knowledge-worker expertise

Flexibility

Improves agent flexibility and efficiency simplifying business application integration

Integrate apps

Integrate inbound and outbound voice applications with real-time chat, web collaboration,

and e-mail

Real-Time

Analytycs

Provides advance and real-time analytical metrics to respond, adjust and improve the business objectives

Consolidate

Reduce operational costs, consolidate internal and external information and guarantee a closed loop cycle

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