Nortel Advantage Partner and Avaya Business Partner.
First Partner at the Caribbean certified in Unified Contact Center Enterprise.
Proven integration of multi-platform contact centers with 100% successfully implemented.
Technical Laboratories & Customer References.
THE IP CONTACT CENTER PROVIDES MULTIPLE POINTS OF INGRESS AND EGRESS ON A CONVERGED NETWORK
For more information regarding our Partners for this technology please see our Partner section.
IP CONTACT CENTER
An IP-enabled contact center gives agents access to all telephone, e-mail, fax, chat and web customer communications. With the capability of providing support for internal and external business infrastructures, the IP Contact Center provides multiple points of ingress and egress on a converged network. Netxar enables organizations IP Contact Centers to go beyond telephone calls and create an integrated platform that provides live interaction response, accurate information access and improve the overall business process.
Increase caller satisfaction through improved agent performance, and knowledge-worker expertise
Improves agent flexibility and efficiency simplifying business application integration
Integrate inbound and outbound voice applications with real-time chat, web collaboration,
Provides advance and real-time analytical metrics to respond, adjust and improve the business objectives
Reduce operational costs, consolidate internal and external information and guarantee a closed loop cycle